Returns & Refunds
We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.
Return conditions
Items must be returned in their original condition: unworn or unused, with tags attached, and in the original packaging. Proof of purchase is required.
How to start a return
To request a return, please contact us at support@hotahome.com.
Approved returns must be sent to our return address in Vietnam. Items sent back without prior approval will not be accepted.
Damaged or incorrect items
If your item arrives damaged, defective, or incorrect, please contact us immediately after delivery so we can resolve the issue.
Non-returnable items
Custom or personalised items, sale items, and gift cards are not eligible for return.
EU customers
For orders shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, in accordance with EU regulations.
Refunds
Once your return is received and inspected, approved refunds will be issued to the original payment method within 10 business days.
For full return and refund details, please visit our
Refund Policy
.